There are three potential reasons why your test didn't properly process. Let's review these together!
- Didn't get enough urine on the test. Be sure you pee on these three absorbent pads for 4-6 seconds.
- You over saturated the test cards. Be sure not to pee more than 6 seconds or you might flood the test card.
- You had a faulty test card. If you peed on the absorbent pads for 4-6 seconds and feel you may have a faulty card send us a message at email@example.com or chat with us directly by clicking on the chat bubble on the bottom right of your screen.